Customers can easily and securely deposit cash into their bank accounts using Cash Deposit Machines (CDMs), which are self-service terminals. Bank Alfalah provides CDMs at various locations, offering customers a quick and efficient way to deposit cash without having to visit a bank branch. This guide will outline the step-by-step process of using and operating a CDM machine at Bank Alfalah.




Step 1: Locate the CDM Machine


Visit a Bank Alfalah branch or a designated location where the CDM is available. Look for the CDM machine within the banking area or as per the bank's instructions.


Step 2: Prepare Your Deposit


Ensure that you have counted the cash accurately and organized it before approaching the CDM. Make sure that the cash is clean, unfolded, and free from any foreign objects, such as paper clips or staples, to prevent any complications during the deposit process.


Step 3: Insert Your ATM/Debit Card


Locate the card slot on the CDM machine and insert your Bank Alfalah ATM/Debit card. Follow the instructions on the screen for any specific card insertion guidelines.


Step 4: Enter Your PIN


The CDM machine will prompt you to enter your Personal Identification Number (PIN). Carefully enter your PIN using the keypad provided on the machine. Be cautious while entering your PIN to maintain confidentiality.


Step 5: Choose the Deposit Option

Select the "Cash Deposit" option from the main menu displayed on the CDM screen. Read the instructions carefully to ensure you understand the deposit process.


Step 6: Enter Deposit Details


The CDM will request you to enter the necessary deposit details. This typically includes selecting the type of account (e.g., savings or current) and entering the amount you wish to deposit. Follow the instructions on the screen to provide accurate information.


Step 7: Deposit the Cash


Once you have entered the deposit details, the CDM will display a prompt for cash insertion. Carefully insert the cash notes one by one into the designated slot provided on the CDM machine. Ensure that you follow any specific instructions, such as placing the notes face up or in a particular orientation.


Step 8: Verify the Deposit Amount


After depositing the cash, the CDM will automatically count and verify the amount. Take a moment to review the displayed amount on the screen to ensure it matches the cash you deposited accurately. If there are any discrepancies, promptly notify the bank staff for assistance.


Step 9: Confirm the Deposit


Once the CDM has verified the deposited amount, it will display a confirmation message on the screen. Verify the details displayed, such as the amount and account type, and select the "Confirm" option to complete the deposit process.


Step 10: Collect the Receipt and Card


Upon completion of the transaction, the CDM machine will dispense a printed receipt for your deposit. Collect the receipt for your records. The machine will also return your ATM/Debit card through the designated card slot.


Conclusion:


Using a CDM machine at Bank Alfalah is a convenient way to deposit cash into your account without the need for visiting a bank branch. By following these step-by-step instructions, you can operate the CDM machine with ease and securely deposit your cash. However, if you encounter any issues or require assistance during the process, do not hesitate to seek help from the bank staff available at the branch.